Frequently Asked Questions (FAQs)

FAQs is one of the best places to start to quickly find answers to the most popular questions.

Username/Password Assistance

A username and password are needed to access KantarRetailiQ.com and KantarRetailiQ.eu. For instructions on how to obtain a username and password please download our Kantar Retail iQ Quick Start Guide and go to our Registration Page.

 

If you have forgotten your password you can request to reset your password.

Kantar Retail iQ Quick Start Guide, Navigation Guide, User Guide and Training

If you are new to the Kantar Retail iQ website and need instruction on how to obtain a username and password please download our Quick Start Guide.

 

Our online Kantar Retail iQ Navigation Guide, as well as our Kantar Retail iQ EMEA Navigation Guide, comes with detailed instructions to get you started and to help you use your license more effectively.

 

Kantar Retail iQ offers on-demand and live user training to all licensed clients. Visit the Kantar Retail iQ Training Page to access the on-demand recorded training or sign-up for an upcoming live session.

Technical or Phone Support

Need help right away or can’t find exactly what you need? Please contact customer service by phone at:

US +1.617.588.4100 or +1.800.370.3261
EMEA +44.207.031.0272
China +86 (21) 2321.3230

By Email:
CustomerService@KantarRetail.com.